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CHELSEA MORGAN
UX RESEARCHER & DESIGNER
CONTACT
(201)-788-1292
Dedham, MA
EDUCATION
Bentley University (Undergraduate)
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BS, Information Design and Corporate Communications; Minor in Psychology
Bentley University (Graduate)
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MS, Human Factors in Information Design
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Relevant coursework:
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Field Methods
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Intelligent User Interfaces
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Managing A User Centered Design Team
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Testing and Assessments
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Visualizing Information
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SOFTWARE
Adobe Creative Cloud, Balsamic, Figma, Google Suite, InVision, Microsoft Office, Sketch, usertesting.com. UXPin, Wix
SKILLS
​Interface sketching + prototyping, generative and formative research methods, qualitative research, quantitative research, product/user testing, information visualization, graphic/ video creation + editing
PROFILE
A very personable and hard-working professional who is passionate about user-centered research and design and has a wide range of skills and experience. I currently work as a user experience director for a mobile, 3D body-scanning start-up, NetVirta. Helping bring NetVirta from a seed company to a multi-million-dollar company, I have worked with clients from a variety of industries to scope out projects from both a product and business standpoint. My time in this position has given me experience in qualitative and quantitative user research, user experience and interface design, user testing, product management, working in an agile environment, and account management.
EXPERIENCE
User Experience, Director
Product & Business Development, Manager
December 2020 - Present
September 2016 - December 2020
NetVirta, Inc. - Boston, MA
Work directly with clients to scope out their specific customer experience and app interface; conduct qualitative and quantitative user research to inform product design including but not limited to, user interviews, ethnographic studies, surveys, and usability testing; map out user journeys; create sketches, low-fidelity mock-ups, and prototypes to present to clients and development team; collect feedback and implement changes to existing mock-ups within an agile environment; work directly with our engineers to implement and iterate on the scoped out user experience; test apps internally and externally to collect user feedback to report back to development team; think through all potential use cases and walk through apps to ensure all features are in place to accommodate these use cases; serve as the main contact to our clients on all product and business topics; find leads for potential accounts; take accounts from introduction to our technology through the contract signing and implementation of the technology; manage these accounts.
Catering Manager at Vertex Pharmaceuticals
June 2015 - September 2016
Flik Hospitality - Boston, MA
Work closely with admins in all departments to place orders and plan events; create marketing banners and other materials for upcoming catering events; organize orders on Catertrax; close catering sales at weeks end; take and key inventory; manage catering attendants to ensure our operation runs smoothly; update chefs daily with upcoming caterings; create daily preparation sheet for each chef; working and forming relationships with vendors when planning events; manage in-house convenient store; handle and count cash.
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